Repair Terms & Conditions

These terms are between you and The Watch & Clock Hospital (Carr Lane) Limited (07229026), trading as The Watch & Clock Hospital, 10 Chapel Street, Hull HU1 3PA. Telephone 01482 227950.

Estimates and quotes

Estimates are free. Work starts when you accept a quote. We may revise a quote if further faults appear. If you reject a quote we will discuss return of the item.

Sending items

This postal booking is for watches only. You may walk in, pack it yourself, or buy our reinforced box (price set in the shop). If you buy the box we post it to you with prepaid postage back to us, and we take that same amount off the final repair total. We pay to send the repaired watch back on that first job. On guarantee work you pay postage both ways.

Royal Mail Special Delivery compensation is limited (currently up to £2,500). If your watch is worth more than that limit, you must arrange your own insurance for the extra value — for example by specifying the watch on your home insurance. We are not your insurer and we do not provide transit insurance above the carrier’s compensation cap. By agreeing to these Terms you accept that limit.

Guarantee

Guarantee runs from the day the job is marked Job Complete and Dispatched. Battery replacement: 2 years (730 days). Service/Repair: 12 months (365 days). Part Job Repair has no workmanship guarantee. A come-back is a new Job ID linked to the original. Postage both ways on a guarantee return is your responsibility. This does not affect your rights under the Consumer Rights Act 2015.

Payment

Pay online, by bank transfer using your Customer ID and Job ID as the reference, or in person when you collect. We may hold the item until payment is received.

Law

England and Wales.

Privacy Policy

The Watch & Clock Hospital (Carr Lane) Limited, 10 Chapel Street, Hull HU1 3PA is the controller of personal data we collect when you use the website or book a repair. Telephone 01482 227950.

We collect name, email (if provided), mobile, address, job details, photos and notes so we can quote, repair, take payment and honour the guarantee. We do not store card numbers. We do not sell your data.

Repair jobs are kept as workshop history. You can ask for a copy of your data or to correct it. You can complain to the ICO. This notice can be updated; the page date will change.